Conditions of Use

Conditions of Use

The services of Cool Japan Now are provided by its parent company Neowing Co. under the following conditions. As by using the services of Cool Japan Now or making a purchase through Cool Japan Now constitute an agreement to these conditions, we ask that you read them carefully.

About Your Privacy

Please refer to the Cool Japan Now Privacy Policy for information regarding your privacy at Cool Japan Now. We ask that you read and understand this policy before shopping at Cool Japan Now.

Copyrights

You are restricted from using any information provided by our site in any way outside of those accepted by the personal fair usage rights described by the copyright law of Japan without receiving prior consent from the copyright holder. In the event that a problem arises due to copyright infringement, the customer is fully responsible for any fees or other responsibilities required to resolve the copyright dispute, and must resolve the dispute without causing hardship or loss to Neowing Co.

Accounts

You agree to take full responsibility for all actions performed with your account and password, and are responsible for the protection of your account and password information. Please note that Cool Japan Now reserves the right to stop accounts found to be used unlawfully

Notifications and Communications

You agree to receive notifications at the email address registered with your account regarding orders, registrations, confirmations, product availabilities, credit card authorizations, order total changes, and other information regarding orders

Ordering

After placing an order through Cool Japan Now, you will receive an email titled "Order Confirmation #(Your Order Confirmation Number)" with details about your order. Confirm that you receive this email, and if you have not received this email within one day of placing an order, please contact Cool Japan Now. We will process your order once we have confirmed payment or authorization of payment for your order. Please note that we may cancel orders for age-restricted items in the event that you do not meet the age guidelines

Returns and Refunds

You may return any item in original condition that has not been opened (taken out of the original manufacturer's plastic wrap) for a refund if it is returned to us within 30 days of delivery. Upon receiving it back, we'll provide you with a refund for the item price through the payment method you selected when placing your order. However, if the payment method of your order is either International Postal Money Order or Cash, we'll credit your Cool Japan Now customer account with Frequent Shopper Points.

Cookies

We store small pieces of information called Cookies on the hard drive of your computer. Cookies enable our system to recognize your browser each time you visit our website, and make it possible for items to be stored in your shopping cart. By changing the settings of your browser, you can choose to disable it from accepting Cookies. However, disabling Cookies makes certain features of our website, such as placing orders, unavailable.

In case of our error or manufacturer defects, we will provide you with a full refund, and also reimburse you for the return postage by crediting your Cool Japan Now account with points.

Please note that we are not able to accept returns of any opened items. No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).

View the link below to learn more about Cool Japan Now's return policy.

Item Descriptions

All product information, including images, weight, and details of bonus extras, are subject to change without prior notice. While Cool Japan Now tries its best to keep the product information up to date, the information displayed on our website may become outdated. Similarly, while availabilities are updated everyday, unexpected delays and shortages may occur. In some cases, shipping charges may be subject to an update at the time of shipping, when actual order weight becomes available, and it will be reflected on the charge for the order.

Prices

The official prices for items at Cool Japan Now are listed in Japanese yen. Though prices may be displayed in alternate currencies selectable by the customer, these prices are only for reference and may differ from those used by your credit card company or PayPal when processing the transaction. The exchange rates used to calculate prices in your reference currency are updated daily.

Cool Japan Now tries its best to keep product information accurate. We will contact you with updated information on order price totals and order changes if by any chance we have listed an incorrect price for a product, incorrect amount of Frequent Shopper Points received after purchasing the product, or if a change to the weight of an item drastically affects the shipping charges. When you receive this notification, you may opt to continue or cancel your order.

Customs/Import Duties

International customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country. If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country. Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.

Payment

Please view the link below before ordering to confirm information regarding payment methods.

Disclaimer of Warranties and Limitation of Liabilities

YOU AGREE THAT THESE CONDITIONS CONFORM TO AND ARE TO BE INTERPRETED UNDER JAPANESE LAW, WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS.

Disputes

In the event that the need arises for litigation between the customer and Cool Japan Now, the Tokyo Regional Court (Tokyo Chiho Saibansho) shall become the first and sole arbitrator for such litigation.

Modifications to Conditions of Use

Cool Japan Now reserves the right to change these Conditions of Use at any time.

Corporate Address

Cool Japan Now (Neowing Corporation)
1-9-11-10F Nihonbashi Horidome
Chuo, Tokyo 103-0012, Japan

Enquiries

View this page for information on where you may address your enquiries.