Create Your Account
We offer savings and benefits listed below to customers who shop and register at CDJapan.
Account BenefitsSave With CDJapan Rewards
How to Create Your Customer AccountTo create your customer account, proceed to checkout by clicking on the blue Proceed to Checkout button in your shopping cart. As you continue with your order, you will be prompted to enter necessary personal information, and your customer account will be created once you complete the email verification.
You may also create your customer account and enjoy account benefits without making a purchase by clicking on the Create Account button under Customer Account.Email Verification
How to View Order Status
Sign into your customer account to view the status of your most recent orders at the top. To view status for individual items included in your order, click on the order number. Details and history of your entire orders are available under the Order History tab in your account.
CDJapan offers various types of free News Mails packed with information about new releases. To configure your preference and subscriptions to suit your interests, sign into your customer account, and click on the Email Preference tab.
You may also choose to receive our information on service upgrades and promotions that we normally send once or twice in a month with or without subscribing to News Mails.
New Release Mail from Your Favorite Artists or Series
If you opt to receive them, we will send email alerts automatically whenever any new releases become available from artists and series in your purchase history. You may also edit or specify the artists by clicking on the Edit button.
News MailsWe send News Mails once every 1-2 week for various genres listed below, packed with information on the notable and popular new releases. We recommend the HTML version, but the text version is available for all of them, as well.
New Release UpdatesAlso or following genres and types of products, we send an email update automatically whenever any new release become available for preorders. Frequency of mails vary, entirely depending on how frequently new releases become available. For example, Anime Collectible updates are sent almost daily, but Apparels updates are sent a few times a week.
Online SurveyHelp CDJapan improve the shopping experience by taking our online survey. After each of your order is sent, an email including the link to the online survey will be sent to you.
Your feedback is important to us. So, we will credit your customer account with 50 extra points redeemable for discounts when you shop again.
The timing of when the email is sent varies depending on the shipping method to allow for your order to arrive.FedEx or EMS: 7 days after your order is shipped
Bookmark your favorite artist by clicking on the Bookmark This Artist link in the search result, or by clicking on the Bookmark button on the listing page.
To view them, sign into your customer account and click on the Artist Bookmarks tab.
If you forget your password, or experience any problem signing in, reset your password by clicking on the Forget your password? link. An email including a link to reset your password will be sent to your email address.
Letters, Numbers, and SymbolsWe highly recommend you to include lower letters and UPPER CASE LETTERS, as well as numbers and symbols in your password to make it more difficult for others to guess it.
Password Length Upgraded in August 2011
We upgraded our website in August 2011. When we did so, we made the minimum number of characters required for password longer to enhance security. The max number of characters allowed has also been made longer. If you created your CDJapan customer account before August 2011 and experience any problem signing in, there might be a conflict between your previous registration and the current requirements. In that case, we recommend you to reset your password.