Please note that product images may vary from the actual product.
All details including specifications, prices, and release dates of products listed under this category are subject to change. While manufacturers try to make products that are preordered available by the release dates, it often takes extra time to manufacture them. So, the release dates must be understood as estimates of approximate dates when the products are to become available. If any details change, we will update the information indicated on our website. Also, if any preordered product does not become available within one week after the release date, we'll send you an email update to provide you with an estimate.
Availabilities and Shipping Charge
We should be able to provide all items ordered before the pre-order deadlines, however the quantity of items that the suppliers are able to supply to Cool Japan Now may change without prior notice. While Cool Japan Now tries its best to fulfill all orders, we may not be able to provide the product you have ordered. In such cases, the products will be sold to the customers on a first-come-first-served basis.
Some products are produced in extremely small quantities, and they may prove to be unobtainable after the orders are processed, even if they were shown to be available. On the other hand, some "Out of Print" items may become available for orders again, depending on supplier inventories and also if suppliers re-release them.
In case any item delays, we will continue with our efforts to fulfill the order as soon as possible after providing customers with an update. However, in the event it continues to delays for more than a month, the order will need be cancelled.
Shipping charge may be adjusted when accurate information on the dimensions and weight of products become available. Also, if the package is too large or heavy to be sent by Air Mail or SAL (Max Dimensions: Width + Weight + Depth = 900mm, Max Weight: 2kg), the shipping method needs to be upgraded to EMS. In either case, we'll contact you for your approval before proceeding to send your order.
For more details, please see the "Availability" section of our help page.
Returns and Exchanges
Please see our returns policy for details.