Returns Policy & Disclaimer
You may return any item in original condition that has not been
opened (taken out of the original manufacturer's plastic wrap) for a
refund if it is returned to us within 30 days of delivery. Upon
receiving it back, we'll provide you with a refund for the item price
through the payment method you selected when placing your order.
However, if the payment method of your order is either International
Postal Money Order or Cash, we'll credit your Cool Japan Now customer account
with Frequent Shopper Points.
In case of our error or manufacturer defects, we will provide you with
a full refund, and also reimburse you for the return postage by
crediting your Cool Japan Now account with points.
Before returning any item, please make sure to contact our
Returns Department to receive
an RMA (Return Merchandise Authorization) number.
- Defective Items
In case there is a manufacturer's defect, we are able to provide either
a full refund or a replacement if the item is returned to us, since our
normal procedure is to return it to the distributor. Before returning it,
please make sure to contact our Returns Department to receive an RMA number,
and also let us know as much details of the condition as possible, such
as the exact time on the disc where you encounter the condition. Please
note that if the item is no longer obtainable, we are not able to provide
- DVD Regional Encoding and Language
In Japan, where Cool Japan Now is located, DVDs are
region-2 encoded (Japan, Europe, Middle East, and South Africa)
, almost without
any exception. You need to have a DVD player capable of playing region-2
discs to be able to view region-2 DVDs. No alternate version exists for
any DVD. On the other hand, although there are only a very few such titles,
there are DVDs that are region-ALL encoded. They can be played on any DVD
player. If a DVD is region-ALL encoded, then you will find this indication
in the Editions Details. If you do not see this indication, then it is region-2
As for the audio tracks and subtitles, only the language(s) indicated in
the Editions Details is available. For example, if a DVD has English subtitles,
then "Subtitles: English" is indicated in the Editions Details. If not,
then the DVD does not have any subtitles in English. Similarly, the audio
track is available only in the language listed.
You may return unworn and unwashed apparels and other items available in
Japanese Fashion Brands
sections of our website if you'd contact our our
Returns Department for an RMA
number within one week of receiving them. Items with tags removed, items that are
worn, and single item sold as a part of a set cannot be returned. In case you're
returning a part a set, please make sure to return the entire set. If you receive
any bonus item, please return it along with the items you're returning.
All product information, including images, weight, and details of bonus
extras, are subject to change without prior notice. While Cool Japan Now tries its
best to keep the product information up to date, the information displayed
on our website may become outdated. Similarly, while availabilities are
updated everyday, unexpected delays and shortages may occur. Also in some
cases, shipping charge may be subject to an update at the time of shipping,
when actual order weight becomes available, and it will be reflected on the
charge for the order.