Shipping

Default weight for each item is listed on the product page. Please note that they vary widely for books, toys, collectibles, and apparels. So, an average weight for the specific type of the product is listed, instead.

Weights listed for apparels are fairly accurate as same types of products usually weigh similarly without a lot of differences. However, weights listed for books, toys, and collectible may prove to be too heavy or too light compared to the actual product weight. This is because their size and shapes vary so widely, even among same types of products (example: different issues of same magazines weigh differently).

Most products become available for pre-orders in advance when publishers do not have accurate information about weights available, yet. Nevertheless, in order to facilitate pre-orders by allowing our site to calculate the shipping charge, we list the average weights. We routinely examine average weights based on actual weights of products to minimize the difference.

Package Weight is 33g per order and it increases by between 30 and 50g per each additional item, depending on the size of items.

• Our website list above weights by default. The actual weight of the item will be different. If more accurate details about weight are available, then we list them instead.
• For collectibles and apparels, we list approximate weights based on information provided by suppliers or past data of similar products.
• Most of the time, the actual weight of items won' t become available until the item actually comes in. In some cases, the shipping charge may be subject to an update at the time of shipping. When that happens, we will contact you by email for your approval before proceeding to ship your order and charge you for it.

Online Tracking

FedEx
EMS
Registered Airmail (Partially Available) *Note 1
Registered SAL (Partially Available) *Note 1
SAL Parcel Post (Partially Available) *Note 1

*Note 1
Only certain countries can be fully tracked until the package reaches its final destination, while others are still under a trial stage where tracking information is only updated to a certain point. See the tracking situation for your country from the links next to each shipping method.

• Tracking numbers aren't provided for packages sent by Air Mail and SAL.
• It may take 1-2 business days before the online tracking number becomes active on the Japan Post website. Until then, it may say "The item number was not found. Please check the item number once again." Once your package enters your country, it will be possible to track it also with the post office/courier in your country.

Shipping Restrictions

In order to ensure that customer orders are packaged properly, and to prevent shipping problems, items may have shipping restrictions as detailed below.

: This icon is displayed for items that may be ordered only one at a time on its own. Types of items listed below may have this restriction.

• Items that are too large to be sent more than one at a time, or together with any other item
• Items that take more than a month to be manufactured

It is not possible to order more than one of them, order them together with any other item, or to combine orders including them.

: This icon is displayed for items that may not be ordered together with different types of items due to how orders are processed. It is OK to order more than one of them at the same time and together with same types of items, but please order them separately from any other types of items.

: This icon is displayed for items that may be shipped only by FedEx or EMS. Types of items listed below may have this restriction.

• Items that are known to exceed size limits for Air Mail and SAL (Max Dimensions: Width + Weight + Depth = 900mm)
• Cool Japan Now items that cost 20,000yen or more
• Fragile Items

It is not possible to send items to countries where EMS is not available if this icon is displayed. Please also note that an order needs to be sent by FedEx or EMS if the package exceeds weight limits (Max Weight: 2Kg) for Air Mail and SAL, even if this icon is not displayed for items individually.

Prohibited Items and Export Restrictions

: This icon is displayed for items that are known to be prohibited in specific countries, and it is not possible to send them to those countries.

Some types of items available at Cool Japan Now may be prohibited in some countries. Before placing your order, please make sure that items you plan to order are lawful in the country where you plan to send your order to.

Whenever possible, we identify items that are prohibited in specific countries and prevent them to be exported to those countries as listed below.

Even if they are not prohibited, there may be customs restrictions for some items. For example, green tea may have problems clearing customs inspection in some countries, including United States. Our website does not have any restrictions for these items. In case you have any problem receiving your order due to customs restrictions, please contact Cool Japan Now Customer Support by email for cancellation.

Undeliverable Packages

Sometimes, packages are returned to us by post office as undeliverable. This means either the shipping address was incorrect, attempts by the local post office/courier to deliver the package failed, the package was unclaimed, the recipient did not pay customs tax, or the package was refused by the recipient.

We refund only the item price subtotal when an order is returned to us as undeliverable. In case the payment method of the order is either International Postal Money Order or Cash, the item price subtotal will be added as Frequent Shopper Points on your Customer Account.

Items that have been returned to us as undeliverable will be restocked immediately, and we are not able to ship them again. If you would still like to purchase the items, please place your order online again.

We send shipping confirmation e-mails upon shipping orders. It mentions the span of time estimated for delivery. If you do not receive your package within the span of time, please call your local depot/post office to see if they might be holding the package for you. In case you are absent at the time of delivery, the package may be taken back to the depot/post office until you claim it. Sometimes a note with contact information will be left in your absence, but occasionally the postal service/courier may simply repeat attempts to deliver the package without leaving any note to make you aware that attempts have been made.

Shipping to APO/FPO Address

If your shipping address is an APO/FPO address (US military base), please either select Registered Air Mail, Air Mail, or SAL as shipping method of your order. EMS parcels can not be delivered into US military bases. Also, there may be restrictions on types of items that can be delivered into the military bases. Before placing your order, please make sure that the items included in the order are not restricted or prohibited.