Notes About Cool Japan Now

• Shipping Restrictions
• Prohibited Items and Export Restrictions
• About Wholesale

Shipping Restrictions

In order to ensure that customer orders are packaged properly, and to prevent shipping problems, items may have shipping restrictions as detailed below.

: This icon is displayed for items that may be ordered only one at a time on its own. Types of items listed below may have this restriction.

• Items that are too large to be sent more than one at a time, or together with any other item
• Items that take more than a month to be manufactured

It is not possible to order more than one of them, order them together with any other item, or to combine orders including them.

: This icon is displayed for items that may not be ordered together with different types of items due to how orders are processed. It is OK to order more than one of them at the same time and together with same types of items, but please order them separately from any other types of items.

: This icon is displayed for items that may be shipped only by FedEx or EMS. Types of items listed below may have this restriction.

• Items that are known to exceed size limits for Air Mail and SAL (Max Dimensions: Width + Weight + Depth = 900mm)
• Cool Japan Now items that cost 20,000yen or more
• Fragile Items

It is not possible to send items to countries where EMS is not available if this icon is displayed. Please also note that an order needs to be sent by FedEx or EMS if the package exceeds weight limits (Max Weight: 2Kg) for Air Mail and SAL, even if this icon is not displayed for items individually.

Prohibited Items and Export Restrictions

: This icon is displayed for items that are known to be prohibited in specific countries, and it is not possible to send them to those countries.

Some types of items available at Cool Japan Now may be prohibited in some countries. Before placing your order, please make sure that items you plan to order are lawful in the country where you plan to send your order to.

Whenever possible, we identify items that are prohibited in specific countries and prevent them to be exported to those countries as listed below.

Even if they are not prohibited, there may be customs restrictions for some items. For example, green tea may have problems clearing customs inspection in some countries, including United States. Our website does not have any restrictions for these items. In case you have any problem receiving your order due to customs restrictions, please contact Cool Japan Now Customer Support by email for cancellation.

About Wholesale

If you are interested in purchasing items listed under Cool Japan Now category at wholesale prices,
please contact us by email ( infocooljapannow.jp).
We will be happy to offer you a wholesale discount for purchases over a certain amount. Please note that we cannot offer wholesale prices for some items.