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Our Service
CDJapan is now accepting special requests for products that are not available on our site, but available at other online shops in Japan. We'll buy them for you, and then make them available at CDJapan for you to order by charging you a fee. It's possible to process request for products available at up to 10 different sites at the same time.
NOTE:
We won't be able to accept cancellation and refund won't be possible after a special request order is finalized.
Payment Methods
We accept Credit Cards and PayPal. We do not accept International Postal Money Order, Cash (Japanese Yen or US Dollars).Available Shipping Method
Only EMS is possible for this service.Steps to Place Your Special Request
- Send Details by Request FormUse the Request Form to send us details about the products you'd like to purchase, including the URL of the online shop where they are are available. Please note that it will be possible for us to process your special request only if you provide us with the URL of the site specifically.
- CDJapan Lists the ProductsWe will visit the site specified in your request and after finding out the total amount, we will list it on our site. Then an email will be send you the links to them on our site. It will take 2-4 weekdays for us to process it.
- Place OrderPlace your order on CDJapan as your normally do. After the payment is completed, we will actually go buy the products for you and send them as we normally send our orders.
NOTE:
We won't be able to accept cancellation and refund won't be possible after a special request order is finalized.
Service Fees
Our service fee for a special request is determined by the total of the prices of products in included in your request.
| Total Product Prices | Service Fee |
| 0 - 4,999yen | 1,500yen |
| 5,000yen - 9,999yen | 2,000yen |
| 10,000yen and more | 20% of product cost |
Break Down of Total Price
- Product Price:The price of the products at the online shop you specify.
- Domestic Shipping Charge:Domestic shipping charge is the shipping charge the shop bills us for sending the product to our warehouse. A lot of shops charge a same shipping regardless of the quantity of items purchased at the same time. They sometimes offer free shipping charge. We will charge you the actual amount incurred. If your request consists of multiple quantities of an item, the savings on domestic shipping charge applies if you order them all together. If you actually order the requested items partially, we may need to make adjustments on the total price after receiving your order.
- CDJapan Service Fee:Fee we charge you for processing your request. It will be determined based on the product price
- EMS Shipping Charge:The regular CDJapan EMS rates apply for getting your special request sent to you.
Recommended Shops
The most biggest apparel online store. Almost all of the famous Japanese apparel stores are located here.
109 is a department store in Shibuya, Tokyo. The mecca of teens and 20's girl.
For maternity, newborn, baby, and kids. They support childbirth and childrearing.
Tokyu Hands No.1 in Japan on "When You Visit, You Find What You Want".
Studio Ghibli charactor goods shop.My Neighbor Totoro, Princess Mononoke, Nausicaa of the Valley of the Wind or more.
You may get limited edition items of BANDAI.
e-capcom is the official game shop of capcom. You may get limited edition items of capcom.
You can get various anime character socks. Both adult size and child size are available.
Rakuten is the biggest online shopping mall in Japan. They offers a comprehensive shopping service.
